Which method would help in aligning employee schedules with predicted customer demand?

The correct method for aligning employee schedules with predicted customer demand is business forecasting. This technique involves analyzing historical data and market trends to predict future customer behavior and demand patterns. By accurately forecasting demand, management can make informed decisions on how many employees are needed during specific times, helping to ensure that staffing levels align with service requirements, enhancing customer satisfaction and operational efficiency.

Employee satisfaction surveys primarily focus on gauging how happy employees are with their roles and working conditions. While this can contribute to overall workforce morale and retention, it does not provide the necessary insights into customer demand.

Employee performance reviews evaluate how employees perform in their roles and help in identifying training needs or areas for improvement. These reviews do not directly relate to scheduling effectiveness based on customer demand.

Training programs are essential for developing staff skills and improving service quality, but they do not directly inform scheduling decisions in relation to anticipated customer traffic.

Thus, business forecasting stands out as the most suitable method for aligning employee schedules with customer demand.