When are variable staff positions typically utilized?

Variable staff positions are typically utilized during busy seasons or events because they allow businesses to flexibly manage their staffing needs based on fluctuations in customer demand. This approach enables hospitality organizations to ensure that they have adequate personnel on hand to maintain service quality and operational efficiency when customer volume is expected to increase. For instance, hotels may hire extra housekeeping staff or restaurants may bring in additional servers to accommodate a surge in guests during holidays, conventions, or special events. This strategy helps in optimizing labor costs while still being responsive to peak service requirements, ensuring a positive guest experience.