What should a leader do when an employee displays an outburst?

Investigating the cause of the outburst is essential for several reasons. First, understanding the root of the employee's emotions can provide insights into potential issues that may need addressing within the workplace, such as workload stresses, interpersonal conflicts, or a lack of resources. By engaging with the employee and exploring the factors contributing to their outburst, a leader can demonstrate empathy and support, fostering a more positive work environment.

Additionally, addressing the underlying issues can prevent similar outbursts in the future, promoting better communication and potentially leading to solutions that enhance employee satisfaction and productivity. Leaders who take the time to understand and resolve the issues faced by their team members not only cultivate trust but also encourage a culture of openness and problem-solving. This proactive approach ultimately contributes to team cohesion and morale, essential elements in the hospitality industry.

Ignoring the behavior, taking no action unless it becomes frequent, or immediately escalating the issue to higher management do not address the immediate concerns and can lead to unresolved conflicts, decreased employee engagement, and a detrimental workplace atmosphere. Therefore, investigating the cause of the outburst is the most effective response for a leader to take.