What is the goal of following up on a conflict?

Following up on a conflict primarily aims to ensure that the solution is working effectively. After a conflict is resolved, it is essential to assess whether the implemented solution addresses the underlying issues and leads to a lasting resolution. This process involves checking in with the involved parties to gather feedback, monitor progress, and identify any recurring problems that may need to be addressed further.

This approach fosters a positive environment, reinforces trust among team members, and demonstrates a commitment to continuous improvement in interpersonal relationships. By verifying the effectiveness of the resolution, a hospitality supervisor can take proactive steps to maintain a harmonious workplace and prevent similar conflicts in the future.