What does "scheduling" refer to in the staffing process?

Scheduling in the staffing process specifically refers to assigning shifts and work hours to employees, which is essential for ensuring that the right number of staff is present to meet operational needs. This practice involves considering factors such as peak business hours, employee availability, labor laws, and operational budget limits. Effective scheduling not only helps maintain service quality but also aids in preventing employee burnout by ensuring that work hours are distributed fairly among staff.

While determining employee training days and calculating labor costs are important aspects of workforce management, they do not fall under the direct definition of scheduling. Planning marketing strategies also lies outside the realm of scheduling, as it pertains to promoting the business rather than managing staff labor hours. Thus, the process of scheduling is a critical element in achieving operational efficiency and employee satisfaction in the hospitality industry.