What approach may lead to a supervisor being perceived as overly strict?

Prepare for the Certified Hospitality Supervisor Exam. Use flashcards, multiple choice questions, hints, and explanations to get ready for your test!

The "tough guy" approach often leads to a supervisor being perceived as overly strict because it is characterized by inflexible standards, a strong focus on authority, and a lack of empathetic communication. Supervisors who adopt this style may prioritize discipline and adherence to rules above all else, potentially creating an intimidating environment for employees. This can hinder open communication and reduce team cohesion, as employees may feel they cannot approach the supervisor with concerns or ideas due to fear of harsh criticism or punitive measures.

In contrast, the other approaches mentioned are designed to foster positive relationships, inclusive teamwork, and a more supportive work atmosphere. For instance, a friendly, fair, and firm approach balances authority with approachability, encouraging respect while maintaining the possibility for dialogue. The "nice guy" approach tends to focus on being agreeable but can create challenges in setting clear expectations. Finally, the collaborative approach emphasizes teamwork and shared decision-making, which can enhance employee engagement and satisfaction.

Overall, the "tough guy" approach stands out for its potential to alienate employees, leading to the perception of the supervisor as overly strict.

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