After building a good rapport with employees, what should supervisors focus on next?

Prepare for the Certified Hospitality Supervisor Exam. Use flashcards, multiple choice questions, hints, and explanations to get ready for your test!

Promoting career development opportunities is a vital next step after establishing a good rapport with employees. When supervisors have built trust and rapport, they create an environment where employees feel valued and engaged. This trust enables supervisors to introduce initiatives such as training programs, mentorship, and pathways for advancement.

Focusing on career development shows employees that the organization is invested in their growth, which can lead to increased motivation and job satisfaction. It helps in retaining talent, improving performance, and fostering a culture of continuous improvement. By aligning employees' personal goals with organizational objectives, the supervisor can enhance overall team performance and ensure employees are more committed to their roles.

The other options do not build on the relationship established through rapport. Imposing strict new policies might create tension and undermine the trust built. Solely focusing on guest satisfaction could overlook the importance of employee satisfaction and development, which are critical for providing excellent guest experiences. Delegating all responsibilities may lead to a lack of accountability and support for employees who need guidance in their roles.

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