According to the S.L.L.R. Method, what is the first step in managing crises?

The first step in the S.L.L.R. Method for managing crises is to stop. This step emphasizes the importance of taking a moment to pause and assess the situation before reacting. Stopping allows a supervisor or manager to gather their thoughts, ensures a measured response, and helps to prevent hasty decisions that could exacerbate the crisis. In a high-stress situation, taking a moment to stop can provide clarity and contribute to a more effective management response.

For effective crisis management, it's crucial to evaluate the information and understand the impact of the situation. The subsequent steps of looking, listening, and responding rely on the foundational pause established by stopping. This approach allows for calculated decision-making rather than impulsive actions, which can lead to mistakes. The focus is on managing the crisis effectively, and the first step to achieving this is through stopping to assess the environment and prepare for the next actions.